Some companies make the mistake in thinking that testing their digital service entails asking their development team to go back through digital services to check the functions. However, it is not near that simple. If a testing strategy is not well-thought-out, it will result in a loss of time, money, and worst of all, a loss of quality. Here are the 6 steps to take to properly create your digital testing strategy to make satisfied users and excellent reviews.
1. Organize your testing goals.
If you don’t know where you are going, you probably won’t get there. Identifying your testing goals is essential for your testing campaign. You should specifically determine your functional, security, operational, graphical, wording, and UX QA goals for your digital service. Then, plan how you are going achieve each one of these goals to make sure that no aspect of your digital service is lacking in quality.
2. Decide who will test.
Depending on your situation, you will either want to test internally or outsource your testing. This depends on the level of expertise of your team, the resources you have available, and the time you are willing to invest. Learn more about this decision here.If your digital service is used internationally, you may also consider crowd testing. Crowd testing allows for your service to be tested in real conditions from a native’s perspective.
3. Program when to test.
It’s beneficial to decide in advance when to implement testing into your project planning. This will ensure that your testing will be as efficient and worthwhile as possible. Depending on your situation, it may be best to implement testing after each new feature is integrated, at the end of your development, or somewhat constantly as changes are constantly taking place.
4. Determine which devices to test on.
With bugs potentially hiding out on different devices, and with each device having hundreds of thousands of users, you want to test on as many devices as possible. However, it is impossible to test on everything. Therefore, the devices that you select must strategically aline with your users and your market. This can be done through studying your analytics and doing a user tendency market study. Learn more here.
5. Choose between a scenario-based and a exploratory testing method.
The scenario-based testing method specifically plans out each function that should be tested with the expected result. This could be a good option for initial testing to thoroughly verify that no bugs are blocking the functions of your service. The exploratory method is less structured. It entails letting testers freely roam through the service to find bugs and study the general experience of interacting with the service.
6. Decide how you will organize your bugs.
Staying organized is imperative in the testing process. If bugs are not properly described, noted, and kept track of, they can get lost and linger pestering your users. It is crucial to find a system (better than Google Sheets;) to organize your bugs so they can be easily re-found, analyzed, and fixed. This will ensure that your testing will be as efficient and effective as possible.
Once all this planning is complete, you can walk much more confidently in your QA journey. If you need any further assistance along the way, don’t hesitate to contact us.