The Crédit Agricole bank online real estate requested StarDust to test their online funding form in Responsive Web Design on a wide range of platforms and device configurations: smartphones, tablets and desktops.
CLIENT FEEDBACK
"StarDust is one of the rare companies that was able to offer testing services and expertise on real devices in a well-resourced QA Lab. Also, our geographical proximity largely contributed in initiating an efficient collaboration. Furthermore, the delivered test results and their meeting with our quality expectations has naturally led to a long-term partnership."
"The online form, tested by StarDust, meant better performance all round, lead generation rose by 20% and bounce rate decreased by 6%."
Guillaume Blanc, Technical Manager
CONTEXT
Up to 80% of individuals now look for properties and funding solutions online. To capture this market and the rising number of digital users Credit Agricole developed an e-Property platform.
Launched in 2013, and designed to facilitate and accelerate credit loan agreements, the e-Property platform is one more step in achieving the group’s main goal of becoming a genuine presence in omnichannel banking. By making all of its solutions interactively accessible to their clients via each channel, Credit Agricole aims to becoming a leader in the digital banking sector. To do this they enlisted StarDust to provide thorough testing. Faulty digital products cause distrust between consumers and brands; Credit Agricole knew how important it was to deliver a high-performing experience.
TEST OBJECTIVES
- Test the UX making sure there are clear instructions and fast response time
- Check the user can successfully carry out their credit loan request on a broad coverage of device configurations
- Find the bugs!
METHODOLOGY
Carrying out 2 test phases, based on a scenario-testing approach, on 20 devices