White Paper

To succeed this decade, it is imperative for retail banks to offer an innovative,  secure, accessible, and personalized online and mobile banking customer experience. By investing in their digital transformation, retail banks stand to serve their clients in a more meaningful, effective, and cost-efficient way. In this white paper, discover the current technology trends as well as the Quality Assurance (QA) testing challenges that is driving the evolution of online and mobile banking services. 

Improving the Digital Banking Experience

The rise of neobanks is creating more competition within the retail banking industry. These neobanks' ability to offer a fully online banking experience is forcing traditional retail banks to invest in their online and mobile banking services.

Simultaneously, consumer needs and expectations are evolving with the rise of  young, tech-savvy Millennials and Generation Z who strongly embrace online banking. 

The creation and implementation of a digital transformation plan is one way retail banks are striving to adjust to greater competition and evolving market conditions.

These efforts by retail banks go beyond the desire to give customers the power to carry out basic bank transactions online. Instead, it involves the development of online banking platforms that enable customers to fully manage their finances as well as take advantage of personalized services and products.

Nonetheless, these efforts present new, significant challenges for the development teams. One such challenge is testing banking applications and websites as well as other digital assets like chatbots or digital assistants to better serve customers.

QA Testing and the Digital Transformation 

QA testing is essential to the success of any bank's digital transformation. Whether as an automated regression test or a manual user acceptance test, testing banking applications, websites, chatbots, and any other digital service allows banks to uncover bugs or anomalies that can compromise the performance, stability, security, and overall effectiveness of their online banking platforms. 

Having the right experiences, resources, and overall insight is vital for planning and executing the right test campaign.

In this white paper, you will discover:

1. How retail banks are using technology to provide more personalized services and products.
2. How retail banks are using technology to make banking more accessible
3. Challenges that banks must overcome to provide a great customer experience
4. A client case study highlighting a test campaign for a major bank
5. And much more...